Insurance claims platform

Product features

• Claim notification and case management

  Policyholders and brokers notify claims through a guided submission flow, providing policy details, third-party information and supporting evidence. The system captures all data in a structured format, assigns claim reference numbers automatically, and creates a centralised record that tracks each claim through every stage of its lifecycle.

• AI-powered assessor matching

  A custom AI engine analyses each claim and recommends suitable loss adjusters and assessors based on specialism, geography, capacity and prior activity. It can automate the instruction process entirely, sending instructions, waiting for responses and re-instructing non-responders on a configurable schedule until the required number of assessors is secured.

• Assessment and decision workflow

  The full assessment lifecycle runs inside the platform: handlers assign assessors manually, from a panel list or via AI, assessors accept or decline and submit structured assessment forms with scored questions, and handlers submit decisions with configurable decision phrases. Policyholders see progress in real time.

• Automated settlement and repair pipeline

  Once a claim is accepted it flows automatically into the settlement module, with policy data and files pre-populated from the assessment. Claims managers assign suppliers for repair work, track deliverables across eight upload slots and notify policyholders on completion, through automated workflows that replace the previous spreadsheets and manual emails.

• AI-assisted document review

  Assessment reports, invoices and evidence files can be processed by an AI engine that returns a summary with flagged discrepancies and suggested amendments, which a handler reviews before approval. It cuts turnaround on the review phase substantially, as an alternative or complement to manual checking.

• Multi-scheme architecture

  The platform supports multiple insurance products and schemes under one account, each with its own assessment form templates, email templates, handling workflows, assessor requirements, deadline defaults and branding, so several lines of business run from a single infrastructure.

• Automated email and notification system

  Every stage triggers configurable, template-driven email notifications, from assessor instructions to decision letters to policyholder settlement alerts. Templates support variable substitution and are editable per scheme, which removes the need for manual correspondence.

• Comprehensive audit trail

  Every action is logged: status changes, file uploads, emails sent, assessor responses, handler decisions and field edits. The full history is accessible per claim, providing the transparency and accountability a regulated industry requires.